Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to raise a concern about a casino we cover? This page explains the best way to reach us and what you can expect once you do.
How to Contact Our Team
Email is the most reliable way to reach us. Write to us at [email protected] and a member of our editorial team will read your message personally. We aim to reply within two working days, though this can occasionally take longer during busy periods.
To help us respond faster, tell us upfront what your message is about — whether it concerns a specific casino, a factual point in one of our guides, or a general query about non GamStop casinos. This lets us route your message to the right person straight away.
What You Can Get in Touch About
- Questions about our reviews — If anything in our coverage of casinos not on GamStop, bonuses, wagering requirements or payment methods is unclear, ask us directly.
- Corrections — Casino terms change often. Welcome offers, minimum deposits, withdrawal limits and licensing details can shift with little notice. If you notice something on our list of the best non GamStop casinos that looks out of date, please tell us and we will look into it.
- Feedback on our content — If there is a topic around casino not on GamStop options, sports betting, or payments you would like us to cover in more depth, we read every suggestion.
- Partnership or editorial enquiries — If you represent a gambling operator, software provider or another organisation and want to discuss working with us, introduce your organisation and outline what you have in mind.
- Concerns about gambling behaviour — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards the appropriate support and can also direct you to information on self-exclusion tools.
Before You Contact Us: A Note on What We Cover
We publish research-based reviews and guides about casino sites not on GamStop for UK readers, including how welcome bonuses, wagering requirements, payment methods, and game selections work at operators such as Betmica, Kikibet, Betninja, WinnerIsland and others featured on our site. We do not operate these casinos, hold customer funds, or process withdrawals — so we cannot resolve account-specific disputes, verify a deposit, or intervene in a withdrawal delay on your behalf.
If you have an unresolved issue with a specific casino — a delayed payout, a KYC verification problem, or a disagreement over bonus terms — the first step is always the casino's own customer support and complaints procedure. Most operators covered on this site publish a complaints process, and many overseas-licensed casinos hold licences from jurisdictions such as Curaçao rather than the UK Gambling Commission, which affects what recourse is available. We are happy to hear about your experience by email, as it helps us keep our reviews accurate, but we cannot act as an intermediary in a financial dispute.
Support If Gambling Is Becoming a Problem
Casinos not on GamStop sit outside the UK's self-exclusion scheme by design, which means GamStop's usual protections do not apply to them. If you are concerned about your own gambling or someone else's, GamCare offers free, confidential support and can be contacted through its national helpline. Many of the casinos we review also offer their own deposit limits, loss limits or account closure options — details of these should sit within each operator's responsible gambling page, and we encourage you to check them directly if this matters to you.
What Happens After You Send a Message
Every message is read by a real person, not answered by an automated system. Once we have reviewed your enquiry, we will either respond directly or, where relevant, update the information in question and let you know. During periods of high volume, some replies may take a little longer than our usual two-working-day target, but every message does get a response.
Keeping Our Reviews Accurate
Terms at casinos not on GamStop — welcome offers, wagering requirements, minimum deposits and payment options — are set by the operators themselves and can change without warning. Reader reports genuinely help us catch this. If something you experienced does not match what we have published, telling us directly is one of the most useful things you can do, and it helps the next reader make a better-informed decision.
Thank you for taking the time to read this page. Whatever the reason for your message, we look forward to hearing from you.